Privacy Policy

1 Introduction

Pinnacle Auto Spa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile auto detailing services in the Trinity, NC area, including Randolph, Guilford, and Davidson Counties. By using our website or services, you agree to the terms of this Privacy Policy.

2 Information We Collect

We may collect the following types of information when you book a service, contact us, or browse our website:

• Personal Information: Name, email address, phone number, and service location address
• Vehicle Information: Make, model, year, and color of your vehicle to provide accurate service
• Payment Information: Payment details processed securely through third-party providers (PayPal, Venmo, Cash App)
• Communication Data: Messages, emails, and phone communications with our team
• Website Data: IP address, browser type, pages visited, and cookies for website functionality

3 How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and provide our mobile detailing services at your location
• To process payments and send receipts or invoices
• To communicate with you about appointments, service updates, and follow-ups
• To send promotional offers, discounts, or service reminders (only if you opt in)
• To improve our website, services, and customer experience
• To respond to your inquiries and provide customer support

4 Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment Processors: We use PayPal, Venmo, and Cash App for payment processing. Your payment information is handled securely by these providers.
• Service Providers: We may use third-party tools for scheduling, email communications, or website analytics that require limited access to your data.
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.

5 Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it
• Marketing Cookies: Used to deliver relevant advertisements (if applicable)

You can control cookies through your browser settings. Disabling cookies may affect some website features.

6 Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for secure data transmission. Payment information is processed through PCI-compliant third-party processors and is never stored on our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7 Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time by contacting us or clicking "unsubscribe" in our emails

To exercise any of these rights, please contact us using the information below.

8 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, provide our services, and comply with legal obligations. Customer records and service history may be retained for up to 3 years to support warranty claims, repeat service needs, and business records. You may request deletion of your data at any time by contacting us.

9 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

10 Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: